Terms and conditions of use

Terms and conditions

Revised: 12th September 2023 - Reformatted for reading 13th November 2025

1. Introduction

These Terms and Conditions govern the sale of all products supplied by Henna Boy Ltd ("Henna Boy", "we", "our", or "us") through our website and any other authorised sales channels.

By placing an order with Henna Boy Ltd, you confirm that you have read, understood and agree to be bound by these Terms and Conditions together with our Privacy Policy, Delivery Information and any additional policies published on our website.

These Terms apply to all purchases unless otherwise agreed in writing by Henna Boy Ltd.

Nothing contained within these Terms and Conditions excludes or limits any statutory rights available to consumers under applicable United Kingdom law.

Henna Boy Ltd is a company registered in England & Wales. Company No: 5731431. VAT No: GB116227343

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Business Customer means any individual, partnership, company or other organisation purchasing goods for business, commercial, wholesale or resale purposes.

Consumer means an individual purchasing goods wholly or mainly for personal use and not in connection with any trade, business or profession.

Goods means all products supplied by Henna Boy Ltd, including but not limited to henna powder, indigo powder, jagua products, body art supplies, accessories, downloadable products and any other items offered for sale.

Order means a request by a customer to purchase Goods from Henna Boy Ltd.

Website means all websites owned and operated by Henna Boy Ltd.

References to "writing" or "written" include email communication.

3. About Henna Boy Ltd

Henna Boy Ltd specialises in the supply of high-quality natural henna, indigo and related botanical products for body art and hair colouring.

We are committed to supplying products that are carefully selected, quality checked and stored appropriately before dispatch.

Many of our products are used regularly by ourselves as part of our own quality assurance procedures. However, because the products we supply are natural plant materials rather than synthetic chemical products, every batch may display slight natural variations without affecting its quality or suitability for use.

Nothing within these Terms shall be interpreted as providing a guarantee that identical cosmetic results will be achieved by every customer.

4. Placing an Order

When you place an Order through our Website you are making an offer to purchase Goods subject to these Terms and Conditions.

An Order shall only be accepted when Henna Boy Ltd confirms acceptance by email or dispatches the Goods.

Henna Boy Ltd reserves the right to refuse or cancel any Order where:

  • payment cannot be authorised;

  • incorrect pricing has occurred due to a website or system error;

  • Goods become unavailable;

  • fraud is suspected;

  • abuse of our services has occurred;

  • we reasonably believe fulfilment would breach any applicable law.

Where an Order is cancelled prior to dispatch, any payment received will be refunded using the original payment method.

Customers are responsible for ensuring that all information supplied during the ordering process, including delivery address, email address and contact details, is accurate and complete before submitting an Order.

5. Prices and Payment

All prices displayed on our Website are shown in Pounds Sterling (£) unless otherwise stated.

Prices may be changed at any time without prior notice. Such changes shall not affect Orders that have already been accepted unless a genuine pricing error has occurred.

Whilst every effort is made to ensure pricing accuracy, occasional errors may occur. Where an obvious pricing error exists, Henna Boy Ltd reserves the right to cancel the Order before dispatch and issue a full refund.

Payment must be received in full before Goods are dispatched.

Ownership of the Goods shall remain with Henna Boy Ltd until payment has been received in full.

Where a payment dispute or chargeback is raised after Goods have been delivered, Henna Boy Ltd reserves the right to recover any outstanding sums together with any reasonable costs incurred in recovering the debt where permitted by law.

6. Product Information

Henna Boy Ltd supplies natural botanical products, accessories and related items intended for body art, hair colouring and associated applications.

We make every reasonable effort to ensure that product descriptions, photographs, colours, weights and specifications displayed on our Website are accurate. However, product images are provided for illustrative purposes only. Due to differences in photography, monitor settings, lighting and the natural characteristics of botanical products, the Goods supplied may differ slightly in appearance from those shown on our Website.

Our products are supplied in good faith for their intended purpose. Customers are responsible for ensuring that the products they purchase are suitable for their own intended use.

Product information published by Henna Boy Ltd is provided for general guidance only and should not be interpreted as medical, dermatological or professional cosmetic advice.

Customers who have any existing medical condition, allergy, scalp disorder or skin condition should seek appropriate professional advice before using any product supplied by Henna Boy Ltd.

7. Natural Products

Henna Boy Ltd specialises in supplying 100% natural plant-based products.

Unlike synthetic chemical dyes, natural botanical powders are agricultural products. Their characteristics are influenced by numerous environmental factors including climate, rainfall, growing conditions, harvesting methods, crop age and storage before processing.

As a result, slight variations between batches are entirely normal and should be expected.

These variations may include, but are not limited to:

  • colour of the powder;

  • aroma;

  • particle texture;

  • moisture content;

  • mixing consistency;

  • staining speed;

  • dye release time;

  • final cosmetic result.

Such variations are natural characteristics of botanical products and do not indicate that the Goods are faulty, defective or of unsatisfactory quality.

Henna Boy Ltd cannot guarantee that every batch will produce identical cosmetic results, as this is not possible with naturally occurring plant materials.

Customers acknowledge and accept these natural variations when purchasing our products.

8. Coverage and Results

Henna Boy Ltd supplies premium quality natural henna and indigo products. Whilst every batch is carefully selected and quality checked, we cannot guarantee any specific cosmetic outcome.

The final colour, stain, coverage and longevity achieved by our products are influenced by numerous factors outside our control including, but not limited to:

  • natural skin chemistry;

  • hair type and texture;

  • hair porosity;

  • percentage of grey or white hair;

  • previous colouring or bleaching;

  • chemical treatments;

  • metallic salts;

  • silicone or product build-up;

  • environmental conditions;

  • application method;

  • mixing technique;

  • processing time;

  • body temperature;

  • aftercare;

  • storage of the product after purchase.

Accordingly, Henna Boy Ltd does not guarantee any particular shade, colour match, level of grey coverage, stain intensity or duration.

Customers acknowledge that natural variation in results is an inherent characteristic of botanical products and does not constitute evidence that the Goods supplied are faulty.

Refunds, replacements or compensation will not be provided solely because the desired cosmetic result has not been achieved where the Goods supplied are as described, fit for purpose and free from manufacturing defect.

9. Patch Testing and Strand Testing

Customers are solely responsible for carrying out appropriate testing before using any product supplied by Henna Boy Ltd.

For body art products, a patch test should always be carried out before full application to identify any individual sensitivity or allergic reaction.

For hair colouring products, customers should perform both a patch test and a strand test before every full application, particularly where the hair has previously been coloured, chemically treated or exposed to other hair products.

Natural hair colour, hair condition and previous treatments can change over time. A satisfactory result obtained during a previous application does not guarantee the same result on future applications.

Failure to carry out appropriate testing is entirely at the customer's own risk.

Although our products are natural plant materials, natural ingredients can still cause allergic reactions in susceptible individuals. Henna Boy Ltd accepts no responsibility for allergic reactions, sensitivities or unsatisfactory cosmetic results where appropriate testing has not been undertaken before use.

10. Hair Colouring and Body Art Disclaimer

Henna Boy Ltd supplies natural botanical products only.

Hair Colouring

Natural henna and indigo behave differently from permanent chemical hair dyes.

The final colour achieved depends upon each individual's natural hair colour, hair condition and previous treatment history.

Customers should be aware that:

  • grey or resistant hair may not achieve complete coverage;

  • some hair types require multiple applications;

  • previous chemical dyes may affect the final colour;

  • bleach, colour removers and metallic salts may influence results;

  • silicone-based hair products may reduce colour uptake;

  • swimming pool chemicals, hard water and mineral deposits may affect colour development.

These characteristics relate to the condition of the hair itself and are not faults in the products supplied.

Body Art

Henna Boy natural henna is intended for temporary body art only and should only be applied to healthy, unbroken skin.

Natural henna stains develop gradually over approximately 24 to 48 hours after removal of the paste.

The depth and longevity of a stain vary according to factors including body chemistry, skin type, placement on the body, ambient temperature, application thickness and aftercare.

Natural stains may range from light orange through to deep reddish-brown depending upon the individual.

Henna Boy Ltd does not guarantee any particular stain colour or duration.

Black Henna

Henna Boy Ltd does not manufacture or supply so-called "Black Henna" for skin application.

Products marketed as Black Henna frequently contain para-phenylenediamine (PPD) or other chemicals which may cause severe allergic reactions and permanent skin damage.

Henna Boy Ltd neither recommends nor accepts responsibility for products purchased from third-party suppliers claiming to be Black Henna.

11. Product Preparation and Instructions

Henna Boy Ltd provides preparation, mixing and application guidance based upon our own testing and experience with the products we supply.

Customers are responsible for reading and following the instructions provided on our Website, product packaging or accompanying literature before using any product.

The performance of natural henna and indigo products is highly dependent upon correct preparation, mixing ratios, application methods, processing times and aftercare.

Henna Boy Ltd cannot guarantee the performance of products that have been:

  • prepared using recipes or instructions obtained from third parties;

  • mixed with ingredients not recommended by Henna Boy Ltd;

  • stored incorrectly after delivery;

  • used after their recommended shelf life;

  • mixed with products supplied by another manufacturer.

Where customers choose to use alternative preparation methods, recipes or additives, they do so entirely at their own risk.

Henna Boy Ltd accepts no responsibility for cosmetic results obtained where our published preparation instructions have not been followed.

12. Storage and Shelf Life

Natural botanical products require appropriate storage to maintain their quality and performance.

Unless otherwise stated, products should be stored:

  • in a cool, dry place;

  • away from direct sunlight;

  • away from moisture and humidity;

  • in sealed packaging after opening.

Improper storage may reduce the effectiveness of natural dye molecules and affect the final cosmetic result.

Henna Boy Ltd cannot accept responsibility for any reduction in performance caused by storage conditions after the Goods have been delivered.

Customers purchasing fresh henna paste, jagua gel or other perishable products should follow the specific storage instructions supplied with those products.

Failure to refrigerate or freeze products where recommended may significantly reduce their effectiveness and shall not constitute a product defect.

13. Dispatch and Delivery

Henna Boy Ltd aims to dispatch Orders as quickly as reasonably possible.

Orders are normally dispatched within one to two working days. During periods of exceptionally high demand, adverse weather, stock replenishment or other unforeseen circumstances, dispatch may take up to fourteen calendar days.

Working days are Monday to Friday excluding public holidays.

Delivery times published on our Website are estimates only and are not guaranteed.

Henna Boy Ltd uses Royal Mail and other reputable delivery providers. Once an Order has been collected by the carrier, delivery is subject to that carrier's operational performance.

Henna Boy Ltd cannot accept responsibility for delays caused by:

  • Royal Mail or courier services;

  • customs inspections;

  • adverse weather;

  • industrial action;

  • transport disruption;

  • incorrect addresses supplied by the customer;

  • events outside our reasonable control.

International customers are responsible for ensuring that products ordered may legally be imported into their country.

Any customs duties, import taxes, inspection fees or similar charges imposed by the destination country remain the responsibility of the customer.

14. Delivery Addresses

Customers are solely responsible for ensuring that all delivery details supplied during the ordering process are accurate and complete.

Shipping labels are generated directly from the information provided by the customer. Henna Boy Ltd does not manually alter delivery addresses unless specifically requested before dispatch.

Customers should carefully review their delivery address before completing payment and again on their order confirmation email.

Where an incorrect delivery address has been supplied by the customer, Henna Boy Ltd accepts no responsibility for any delay, loss or non-delivery resulting from that error.

If an Order has not yet been dispatched, customers should contact us immediately should an address require amendment. Whilst we will make every reasonable effort to update the address before dispatch, this cannot be guaranteed.

Where Goods are returned to Henna Boy Ltd due to an incorrect address supplied by the customer, any redelivery costs shall be payable by the customer before the Goods are re-dispatched.

15. Lost, Delayed and Missing Deliveries

If a customer believes that an Order has been lost in transit, they should contact Henna Boy Ltd as soon as reasonably possible.

All reports of missing deliveries will be investigated before any replacement or refund is considered.

Customers may be asked to provide reasonable information or supporting documentation to assist with any investigation, including confirmation that the delivery address was correct and that the parcel has not been received by another member of the household or neighbour.

Where appropriate, Henna Boy Ltd reserves the right to provide a replacement rather than an immediate refund.

Nothing in this section affects the statutory rights of consumers where Goods have not been delivered in accordance with applicable consumer legislation.

Henna Boy Ltd cannot be held responsible for delays in delivery that occur after Goods have been passed to the postal operator or courier, provided the Goods were dispatched within a reasonable period.

Claims relating to missing deliveries should be made promptly to allow investigations with the delivery provider to commence while tracking information remains available.

Customers should retain all packaging and notify Henna Boy Ltd within a reasonable period if Goods arrive damaged or incomplete.

16. Returns

If you wish to return Goods purchased from Henna Boy Ltd, please contact us before sending any items back. This enables us to provide the correct return instructions and process your return promptly.

Unless the Goods are faulty, incorrect or otherwise covered by your statutory rights, returned items must:

  • be unused and unopened;

  • be in their original packaging;

  • be in a resaleable condition;

  • be returned within the applicable cancellation period.

Customers are responsible for the cost of returning unwanted Goods unless Henna Boy Ltd has supplied the incorrect item or the Goods are confirmed to be faulty.

Customers are strongly advised to obtain proof of postage when returning Goods. Proof of postage does not constitute proof of receipt, and Henna Boy Ltd cannot accept responsibility for returned parcels that are lost in transit.

Returns received in an unsuitable condition, damaged due to inadequate packaging or showing signs of use may be refused or subject to a reduction in any refund where permitted by law.

17. Consumer Cancellation Rights

Where you are purchasing as a Consumer within the United Kingdom, you may have the right to cancel your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an exemption applies, you may cancel your purchase within fourteen (14) days beginning on the day after you receive the Goods.

If you exercise your right to cancel, you must notify Henna Boy Ltd clearly before the cancellation period expires.

Returned Goods should be sent back without undue delay and, in any event, within fourteen (14) days of notifying us of cancellation.

Customers are responsible for any reduction in the value of returned Goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and suitability.

The right to cancel does not apply where Goods have been made to the customer's specification, are clearly personalised, are sealed Goods that are unsuitable for return for health or hygiene reasons once unsealed, or where another statutory exemption applies.

Nothing within these Terms affects your statutory cancellation rights.

18. Faulty, Damaged or Incorrect Goods

Henna Boy Ltd takes great care to ensure that all Orders are accurately packed and quality checked before dispatch.

If you believe that Goods supplied are faulty, damaged during transit or not the items you ordered, you should contact us as soon as reasonably possible after receiving your Order.

We may request photographs, batch numbers or other reasonable information to assist with our investigation.

Where Goods are confirmed to be faulty, damaged before delivery or incorrectly supplied by Henna Boy Ltd, we will provide an appropriate remedy in accordance with your statutory rights. This may include replacement, repair or refund as appropriate.

Natural variations in botanical products, including variations in colour, aroma, texture, staining characteristics or cosmetic results, do not in themselves indicate that Goods are faulty and will not normally constitute grounds for refund where the Goods supplied match their description.

Henna Boy Ltd reserves the right to inspect returned Goods before determining the appropriate remedy.

19. Refunds

Where a refund is approved, it will normally be processed using the original payment method used to place the Order.

Henna Boy Ltd aims to process approved refunds within five (5) working days of receiving the returned Goods or reaching agreement that a refund is appropriate. The time taken for funds to appear in your account will depend upon your payment provider.

Original delivery charges will only be refunded where required by applicable consumer legislation or where Henna Boy Ltd has supplied faulty or incorrect Goods.

Refunds will not normally be available where:

  • the customer ordered the incorrect product;

  • the customer no longer requires the Goods after use;

  • dissatisfaction relates solely to cosmetic results arising from natural variation;

  • products have been prepared, mixed or used contrary to Henna Boy Ltd's published instructions;

  • products have been contaminated, stored incorrectly or mixed with products supplied by another manufacturer.

Nothing in this section limits or excludes any statutory rights available to Consumers under the Consumer Rights Act 2015.

20. Fresh Henna Paste, Henna Cones and Jagua Products

Fresh henna paste, pre-filled henna cones, jagua gel and similar perishable products are prepared to order and have a limited shelf life.

Due to the perishable nature of these products, they must be stored in accordance with the instructions provided by Henna Boy Ltd immediately upon receipt.

Failure to refrigerate or freeze products where instructed may significantly reduce staining performance.

Returns will not normally be accepted for perishable products unless they are faulty, damaged upon delivery or incorrectly supplied by Henna Boy Ltd.

Customers should inspect these products immediately upon delivery and notify us promptly of any concerns.

21. Wholesale Customers

The provisions of this section apply only to Business Customers purchasing Goods for resale, commercial use or other business purposes.

Henna Boy Ltd reserves the right to determine whether an Order qualifies as a wholesale purchase.

Business Customers are responsible for ensuring that the products they purchase are suitable for their intended purpose and for providing accurate product information, instructions and safety advice to their own customers.

Unless otherwise agreed in writing, shortages, incorrect Goods or damaged deliveries must be reported within forty-eight (48) hours of delivery.

Business Customers are responsible for inspecting Goods immediately upon receipt before using, repackaging or reselling them.

Except where required by law or agreed in writing, Goods supplied for resale are not supplied on a sale-or-return basis.

Henna Boy Ltd accepts no responsibility for claims made by the customers of a Business Customer. The contractual relationship exists solely between Henna Boy Ltd and the Business Customer who placed the original Order.

22. Payment Disputes and Chargebacks

Henna Boy Ltd encourages customers to contact us directly if they experience any problem with their Order so that we may attempt to resolve the matter promptly.

Where a payment dispute or chargeback is initiated after Goods have been dispatched or delivered, Henna Boy Ltd reserves the right to provide evidence to the relevant payment provider demonstrating fulfilment of the Order.

If a replacement Order has been dispatched while a payment dispute remains open, the customer agrees to cooperate in resolving the dispute promptly.

Where a payment has been unlawfully reversed after Goods have been successfully delivered, Henna Boy Ltd reserves the right to recover any outstanding sums together with any reasonable recovery costs permitted by applicable law.

23. Intellectual Property

All intellectual property rights relating to Henna Boy Ltd remain the exclusive property of Henna Boy Ltd unless otherwise stated.

This includes, but is not limited to:

  • the Henna Boy name;

  • registered and unregistered trade marks;

  • logos;

  • packaging artwork;

  • product descriptions;

  • photographs;

  • graphics;

  • instructional material;

  • downloadable content;

  • website design;

  • text published on our Website.

No part of our intellectual property may be copied, reproduced, distributed, adapted, published or used for commercial purposes without the prior written permission of Henna Boy Ltd.

Unauthorised use of our intellectual property may result in legal action.

24. Limitation of Liability

Nothing contained within these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Subject to the above, Henna Boy Ltd shall not be liable for any indirect, incidental, special or consequential loss arising from:

  • misuse of the Goods;

  • failure to follow our published instructions;

  • failure to carry out appropriate patch or strand testing;

  • unsuitable storage after delivery;

  • previous chemical treatments;

  • products supplied by third parties;

  • natural variations in botanical products;

  • delays caused by postal operators, couriers or customs authorities.

Customers are responsible for determining whether the Goods are suitable for their own intended use before application.

25. Force Majeure

Henna Boy Ltd shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances include, but are not limited to:

  • severe weather;

  • flooding;

  • fire;

  • industrial action;

  • transport disruption;

  • interruption of utilities;

  • pandemic or epidemic;

  • government restrictions;

  • customs delays;

  • cyber incidents;

  • failure of suppliers;

  • acts of God.

Where such circumstances occur, Henna Boy Ltd shall perform its obligations as soon as reasonably practicable.

26. Privacy

Henna Boy Ltd processes personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information collected during the ordering process is used solely for purposes connected with fulfilling Orders, customer service, legal compliance and the operation of our business.

Further information regarding the collection and use of personal data can be found in our Privacy Policy published on our Website.

27. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms and Conditions or any Order placed with Henna Boy Ltd shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. General Provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Henna Boy Ltd to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Henna Boy Ltd reserves the right to amend these Terms and Conditions from time to time. Any changes shall apply only to Orders placed after the revised Terms have been published on our Website.

These Terms and Conditions, together with our Privacy Policy and Delivery Information, constitute the entire agreement between Henna Boy Ltd and the customer relating to the sale of Goods.

29. Contact Information

Henna Boy Ltd welcomes enquiries regarding Orders, returns or these Terms and Conditions.

Please contact us using the contact details published on our Website.

To help us deal with enquiries as quickly as possible, customers should quote their Order number in all correspondence relating to an Order.

We ask that all communications remain courteous and respectful. Henna Boy Ltd reserves the right to refuse or discontinue correspondence that is abusive, threatening, discriminatory or otherwise unacceptable. This does not affect any statutory rights a customer may have.