Terms and conditions

Revised: 12th September 2023 - Reformatted for reading 13th November 2025

1. Introduction

These Terms and Conditions govern the sale of all products supplied by Henna Boy Ltd ("Henna Boy", "we", "our", or "us") through our website and any other authorised sales channels.

By placing an order with Henna Boy Ltd, you confirm that you have read, understood and agree to be bound by these Terms and Conditions together with our Privacy Policy, Delivery Information and any additional policies published on our website.

These Terms apply to all purchases unless otherwise agreed in writing by Henna Boy Ltd.

Nothing contained within these Terms and Conditions excludes or limits any statutory rights available to consumers under applicable United Kingdom law.

Henna Boy Ltd is a company registered in England & Wales. Company No: 5731431. VAT No: GB116227343

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Business Customer means any individual, partnership, company or other organisation purchasing goods for business, commercial, wholesale or resale purposes.

Consumer means an individual purchasing goods wholly or mainly for personal use and not in connection with any trade, business or profession.

Goods means all products supplied by Henna Boy Ltd, including but not limited to henna powder, indigo powder, jagua products, body art supplies, accessories, downloadable products and any other items offered for sale.

Order means a request by a customer to purchase Goods from Henna Boy Ltd.

Website means all websites owned and operated by Henna Boy Ltd.

References to "writing" or "written" include email communication.

3. About Henna Boy Ltd

Henna Boy Ltd specialises in the supply of high-quality natural henna, indigo and related botanical products for body art and hair colouring.

We are committed to supplying products that are carefully selected, quality checked and stored appropriately before dispatch.

Many of our products are used regularly by ourselves as part of our own quality assurance procedures. However, because the products we supply are natural plant materials rather than synthetic chemical products, every batch may display slight natural variations without affecting its quality or suitability for use.

Nothing within these Terms shall be interpreted as providing a guarantee that identical cosmetic results will be achieved by every customer.

4. Placing an Order

When you place an Order through our Website you are making an offer to purchase Goods subject to these Terms and Conditions.

An Order shall only be accepted when Henna Boy Ltd confirms acceptance by email or dispatches the Goods.

Henna Boy Ltd reserves the right to refuse or cancel any Order where:

• payment cannot be authorised;

• incorrect pricing has occurred due to a website or system error;

• Goods become unavailable;

• fraud is suspected;

• abuse of our services has occurred;

• we reasonably believe fulfilment would breach any applicable law.

Where an Order is cancelled prior to dispatch, any payment received will be refunded using the original payment method.

Customers are responsible for ensuring that all information supplied during the ordering process, including delivery address, email address and contact details, is accurate and complete before submitting an Order.

5. Prices and Payment

All prices displayed on our Website are shown in Pounds Sterling (£) unless otherwise stated.

Prices may be changed at any time without prior notice. Such changes shall not affect Orders that have already been accepted unless a genuine pricing error has occurred.

Whilst every effort is made to ensure pricing accuracy, occasional errors may occur. Where an obvious pricing error exists, Henna Boy Ltd reserves the right to cancel the Order before dispatch and issue a full refund.

Payment must be received in full before Goods are dispatched.

Ownership of the Goods shall remain with Henna Boy Ltd until payment has been received in full.

Where a payment dispute or chargeback is raised after Goods have been delivered, Henna Boy Ltd reserves the right to recover any outstanding sums together with any reasonable costs incurred in recovering the debt where permitted by law.

6. Product Information

Henna Boy Ltd supplies natural botanical products, accessories and related items intended for body art, hair colouring and associated applications.

We make every reasonable effort to ensure that product descriptions, photographs, colours, weights and specifications displayed on our Website are accurate. However, product images are provided for illustrative purposes only. Due to differences in photography, monitor settings, lighting and the natural characteristics of botanical products, the Goods supplied may differ slightly in appearance from those shown on our Website.

Our products are supplied in good faith for their intended purpose. Customers are responsible for ensuring that the products they purchase are suitable for their own intended use.

Product information published by Henna Boy Ltd is provided for general guidance only and should not be interpreted as medical, dermatological or professional cosmetic advice.

Customers who have any existing medical condition, allergy, scalp disorder or skin condition should seek appropriate professional advice before using any product supplied by Henna Boy Ltd.

7. Natural Products

Henna Boy Ltd specialises in supplying 100% natural plant-based products.

Unlike synthetic chemical dyes, natural botanical powders are agricultural products. Their characteristics are influenced by numerous environmental factors including climate, rainfall, growing conditions, harvesting methods, crop age and storage before processing.

As a result, slight variations between batches are entirely normal and should be expected.

These variations may include, but are not limited to:

• colour of the powder;

• aroma;

• particle texture;

• moisture content;

• mixing consistency;

• staining speed;

• dye release time;

• final cosmetic result.

Such variations are natural characteristics of botanical products and do not indicate that the Goods are faulty, defective or of unsatisfactory quality.

Henna Boy Ltd cannot guarantee that every batch will produce identical cosmetic results, as this is not possible with naturally occurring plant materials.

Customers acknowledge and accept these natural variations when purchasing our products.

8. Coverage and Results

Henna Boy Ltd supplies premium quality natural henna and indigo products. Whilst every batch is carefully selected and quality checked, we cannot guarantee any specific cosmetic outcome.

The final colour, stain, coverage and longevity achieved by our products are influenced by numerous factors outside our control including, but not limited to:

• natural skin chemistry;

• hair type and texture;

• hair porosity;

• percentage of grey or white hair;

• previous colouring or bleaching;

• chemical treatments;

• metallic salts;

• silicone or product build-up;

• environmental conditions;

• application method;

• mixing technique;

• processing time;

• body temperature;

• aftercare;

• storage of the product after purchase.

Accordingly, Henna Boy Ltd does not guarantee any particular shade, colour match, level of grey coverage, stain intensity or duration.

Customers acknowledge that natural variation in results is an inherent characteristic of botanical products and does not constitute evidence that the Goods supplied are faulty.

Refunds, replacements or compensation will not be provided solely because the desired cosmetic result has not been achieved where the Goods supplied are as described, fit for purpose and free from manufacturing defect.

9. Patch Testing and Strand Testing

Customers are solely responsible for carrying out appropriate testing before using any product supplied by Henna Boy Ltd.

For body art products, a patch test should always be carried out before full application to identify any individual sensitivity or allergic reaction.

For hair colouring products, customers should perform both a patch test and a strand test before every full application, particularly where the hair has previously been coloured, chemically treated or exposed to other hair products.

Natural hair colour, hair condition and previous treatments can change over time. A satisfactory result obtained during a previous application does not guarantee the same result on future applications.

Failure to carry out appropriate testing is entirely at the customer's own risk.

Although our products are natural plant materials, natural ingredients can still cause allergic reactions in susceptible individuals. Henna Boy Ltd accepts no responsibility for allergic reactions, sensitivities or unsatisfactory cosmetic results where appropriate testing has not been undertaken before use.

10. Hair Colouring and Body Art Disclaimer

Henna Boy Ltd supplies natural botanical products only.

Hair Colouring

Natural henna and indigo behave differently from permanent chemical hair dyes.

The final colour achieved depends upon each individual's natural hair colour, hair condition and previous treatment history.

Customers should be aware that:

• grey or resistant hair may not achieve complete coverage;

• some hair types require multiple applications;

• previous chemical dyes may affect the final colour;

• bleach, colour removers and metallic salts may influence results;

• silicone-based hair products may reduce colour uptake;

• swimming pool chemicals, hard water and mineral deposits may affect colour development.

These characteristics relate to the condition of the hair itself and are not faults in the products supplied.

Body Art

Henna Boy natural henna is intended for temporary body art only and should only be applied to healthy, unbroken skin.

Natural henna stains develop gradually over approximately 24 to 48 hours after removal of the paste.

The depth and longevity of a stain vary according to factors including body chemistry, skin type, placement on the body, ambient temperature, application thickness and aftercare.

Natural stains may range from light orange through to deep reddish-brown depending upon the individual.

Henna Boy Ltd does not guarantee any particular stain colour or duration.

Black Henna

Henna Boy Ltd does not manufacture or supply so-called "Black Henna" for skin application.

Products marketed as Black Henna frequently contain para-phenylenediamine (PPD) or other chemicals which may cause severe allergic reactions and permanent skin damage.

Henna Boy Ltd neither recommends nor accepts responsibility for products purchased from third-party suppliers claiming to be Black Henna.

11. Product Preparation and Instructions

Henna Boy Ltd provides preparation, mixing and application guidance based upon our own testing and experience with the products we supply.

Customers are responsible for reading and following the instructions provided on our Website, product packaging or accompanying literature before using any product.

The performance of natural henna and indigo products is highly dependent upon correct preparation, mixing ratios, application methods, processing times and aftercare.

Henna Boy Ltd cannot guarantee the performance of products that have been:

• prepared using recipes or instructions obtained from third parties;

• mixed with ingredients not recommended by Henna Boy Ltd;

• stored incorrectly after delivery;

• used after their recommended shelf life;

• mixed with products supplied by another manufacturer.

Where customers choose to use alternative preparation methods, recipes or additives, they do so entirely at their own risk.

Henna Boy Ltd accepts no responsibility for cosmetic results obtained where our published preparation instructions have not been followed.

12. Storage and Shelf Life

Natural botanical products require appropriate storage to maintain their quality and performance.

Unless otherwise stated, products should be stored:

• in a cool, dry place;

• away from direct sunlight;

• away from moisture and humidity;

• in sealed packaging after opening.

Improper storage may reduce the effectiveness of natural dye molecules and affect the final cosmetic result.

Henna Boy Ltd cannot accept responsibility for any reduction in performance caused by storage conditions after the Goods have been delivered.

Customers purchasing fresh henna paste, jagua gel or other perishable products should follow the specific storage instructions supplied with those products.

Failure to refrigerate or freeze products where recommended may significantly reduce their effectiveness and shall not constitute a product defect.

13. Dispatch and Delivery

Henna Boy Ltd aims to dispatch Orders as quickly as reasonably possible.

Orders are normally dispatched within one to two working days. During periods of exceptionally high demand, adverse weather, stock replenishment or other unforeseen circumstances, dispatch may take longer. Where an extended dispatch period is anticipated, we will endeavour to provide appropriate information on the Website or to affected customers.

Working days are Monday to Friday, excluding public holidays in England and Wales.

The delivery services and estimated delivery times available for an Order are displayed during the ordering process. Customers should select the delivery service that is appropriate for their requirements.

Where a delivery service is described as guaranteed or otherwise provides a specified delivery commitment, that service will be subject to the terms and conditions of the relevant postal or courier provider and any applicable statutory rights.

Henna Boy Ltd is responsible for dispatching accepted Orders in accordance with the delivery option selected and for ensuring that the Goods are properly addressed, packaged and handed to the relevant postal or courier service.

Once Goods have been handed to the postal or courier service, the physical transportation and delivery of the Goods is carried out by that provider. Delivery times may be affected by circumstances outside Henna Boy Ltd's reasonable control, including severe weather, industrial action, transport disruption, customs procedures and other operational issues.

Where a delivery is delayed, lost, damaged or otherwise does not arrive as expected, customers should contact Henna Boy Ltd. We will investigate the matter and, where appropriate, liaise with the relevant postal or courier provider.

Nothing in these Terms excludes, restricts or limits any statutory rights or remedies available to Consumers.

For international Orders, customers are responsible for ensuring that the Goods may legally be imported into their destination country. Any customs duties, import taxes, inspection fees or similar charges imposed by the destination country remain the responsibility of the customer unless otherwise stated at the time of purchase.

14. Delivery Addresses

Customers are responsible for ensuring that all delivery information supplied during the ordering process is accurate and complete.

Shipping labels are generated using the delivery information provided by the customer. Customers should carefully check their delivery address before completing payment and again on their Order confirmation.

If an incorrect or incomplete delivery address is supplied by the customer, the customer should contact Henna Boy Ltd as soon as possible and, where the Order has not yet been dispatched, we will make reasonable efforts to amend the address where possible.

Henna Boy Ltd cannot guarantee that an address can be changed after an Order has been dispatched.

Where an Order cannot be delivered because an incorrect or incomplete address was supplied by the customer and the Goods are subsequently returned to Henna Boy Ltd, any additional delivery cost incurred in re-dispatching the Goods may be payable by the customer.

Where the Goods are lost or otherwise cannot be recovered as a direct result of an incorrect delivery address supplied by the customer, Henna Boy Ltd may be unable to provide a replacement or refund except where required by applicable law.

Nothing in this section affects any statutory rights available to Consumers.

15. Lost, Delayed, Damaged or Missing Deliveries

If an Order does not arrive within the expected delivery period, or the tracking information indicates a problem with delivery, customers should contact Henna Boy Ltd as soon as reasonably possible.

We may investigate the delivery with the relevant postal or courier provider. Customers may also use any tracking information provided to monitor their delivery or contact the carrier directly where appropriate.

Where we require information from the customer to investigate a delivery issue, the customer must provide reasonable assistance, which may include confirming the delivery address, confirming whether the parcel has been received by another household member or neighbour, or providing other relevant information.

Where an Order is reported as missing, we may need to allow the relevant postal or courier provider's investigation process to take place before determining whether a replacement or refund is appropriate.

The time required for an investigation may vary depending on the delivery provider and service used. We will keep the customer informed where an investigation is ongoing.

Where the Goods are confirmed to have been lost before delivery, Henna Boy Ltd will provide the remedy required by applicable consumer legislation.

Where a delivery has been attempted but cannot be completed because the customer or another authorised recipient was unavailable, or because access to the delivery address was not possible, subsequent delivery attempts, collection arrangements or other consequences may be subject to the terms of the relevant postal or courier service.

Where Goods arrive visibly damaged, customers should notify Henna Boy Ltd as soon as reasonably possible and, where practical, retain the packaging and take photographs of the damage.

Nothing in this section limits any statutory rights available to Consumers in relation to Goods that are not delivered, are damaged in transit, or otherwise fail to conform to the contract.

16. Returns

Customers wishing to return Goods should contact Henna Boy Ltd before sending the Goods back so that we can provide the appropriate return instructions.

Unless the Goods are faulty, damaged, incorrectly supplied or another statutory remedy applies, Goods returned under a change-of-mind cancellation should be returned in accordance with the cancellation provisions in these Terms.

Where a Consumer exercises a statutory right to cancel a distance contract, the Consumer is generally responsible for the direct cost of returning the Goods where Henna Boy Ltd has informed the Consumer of that obligation before the contract was entered into.

Returned Goods should be adequately packaged so that they are protected during return transportation.

Customers should obtain appropriate proof of postage when returning Goods and retain it until the return has been confirmed. Proof of postage does not constitute proof that the Goods have been received by Henna Boy Ltd.

Where Goods are returned because they are faulty, damaged, incorrectly supplied or because another statutory remedy applies, the responsibility for return costs will be determined in accordance with the applicable statutory rights.

Where a Consumer has exercised a statutory cancellation right, Goods should be returned without undue delay and, in any event, within fourteen (14) days of notifying Henna Boy Ltd of the cancellation unless otherwise agreed or required by law.

Where permitted by law, a refund may be reduced to reflect any reduction in the value of the Goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

17. Consumer Cancellation Rights

Where you are purchasing as a Consumer within the United Kingdom, you may have a statutory right to cancel your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless a statutory exemption applies, the cancellation period for Goods purchased under a distance contract normally expires fourteen (14) days after the day on which you, or a person nominated by you other than the carrier, receives the Goods.

To exercise the statutory right to cancel, you must clearly communicate your decision to cancel to Henna Boy Ltd before the cancellation period expires. You may contact us using the contact details published on our Website.

You do not have to use a particular form of words to exercise your statutory cancellation right, provided that your communication clearly states that you wish to cancel the contract.

Following cancellation, you must return the Goods to Henna Boy Ltd without undue delay and, in any event, within fourteen (14) days after communicating your decision to cancel, unless another statutory provision applies.

Henna Boy Ltd may withhold reimbursement until the Goods have been returned or until you provide evidence that the Goods have been sent back, whichever occurs first, subject to applicable law.

Where a Consumer validly cancels the contract, Henna Boy Ltd will reimburse payments received from the Consumer in accordance with applicable law.

Where the Consumer selected a delivery service costing more than the least expensive standard delivery service offered by Henna Boy Ltd, any reimbursement of delivery charges will be limited to the amount that would have been payable for the least expensive standard delivery option, unless applicable law requires otherwise.

The Consumer is responsible for any reduction in the value of returned Goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

The statutory right to cancel does not apply to Goods falling within a statutory exemption. Depending on the circumstances, exemptions may include Goods made to the customer's specifications or clearly personalised Goods, and sealed Goods which are not suitable for return for health protection or hygiene reasons once unsealed.

Where an exemption applies, the Consumer will be informed where appropriate.

Nothing in these Terms removes or restricts any statutory right to cancel or any other statutory remedy available to Consumers.

18. Faulty, Damaged or Incorrect Goods

Henna Boy Ltd takes reasonable care to ensure that Orders are accurately picked, appropriately packaged and quality checked before dispatch.

If Goods appear to be faulty, damaged, defective, incorrectly supplied or otherwise do not conform to the contract, customers should contact Henna Boy Ltd as soon as reasonably possible after discovering the issue.

We may request reasonable information to help us investigate the issue. Depending on the circumstances, this may include photographs, photographs of packaging, batch numbers, product information or other relevant details.

Where appropriate, we may ask the customer to return the Goods for inspection.

Where Goods are confirmed to be faulty, damaged before delivery, incorrectly supplied or otherwise fail to conform to the contract, Henna Boy Ltd will provide the remedy required by applicable consumer legislation.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, refund or another statutory remedy.

Customers are not required to accept a replacement or repair where applicable law provides a different remedy.

Natural variations in botanical products, including variations in colour, aroma, texture, staining characteristics or cosmetic results, do not in themselves establish that Goods are faulty where the Goods conform to their description and are fit for their intended purpose.

Similarly, a difference in cosmetic result does not in itself establish that a product is defective where the result is affected by factors outside the control of Henna Boy Ltd, including natural variation, hair type, skin type, preparation, application, processing time, aftercare or storage after delivery.

Nothing in this section limits or excludes any statutory rights available to Consumers.

19. Refunds

Where a refund is due, Henna Boy Ltd will process the refund in accordance with the applicable statutory requirements and these Terms.

Unless otherwise required by law, refunds will normally be made using the same payment method used for the original transaction.

For statutory cancellations, Henna Boy Ltd will reimburse the payments required by applicable law. Where permitted by law, reimbursement may be withheld until the Goods have been returned or the customer has provided evidence that the Goods have been sent back.

Where a Consumer has selected a delivery service costing more than the least expensive standard delivery service offered by Henna Boy Ltd, the additional cost of the more expensive delivery service will not normally be refundable where applicable legislation permits this.

For an ordinary change-of-mind cancellation, the customer is responsible for the direct cost of returning the Goods where Henna Boy Ltd has informed the customer of this obligation before the contract was entered into.

Where Goods are faulty, incorrectly supplied, damaged before delivery or another statutory remedy applies, any refund and return costs will be dealt with in accordance with the applicable statutory rights.

Where Goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, Henna Boy Ltd may make a deduction from any refund to reflect any resulting reduction in value where permitted by law.

Refunds will not normally be available solely because:

• the customer ordered the wrong product;

• the customer no longer requires the Goods after the statutory cancellation period has expired;

• the customer is dissatisfied solely with a cosmetic result arising from natural variation or factors outside the control of Henna Boy Ltd;

• products have been prepared, mixed or used contrary to the instructions supplied by Henna Boy Ltd;

• products have been improperly stored after delivery;

• products have been contaminated or mixed with products supplied by another manufacturer.

The above does not affect any statutory right or remedy that may apply in the circumstances.

20. Fresh Henna Paste, Henna Cones and Jagua Products

Fresh henna paste, pre-filled henna cones, jagua gel and other products identified as perishable or having a limited shelf life must be stored in accordance with the instructions supplied with the Goods immediately upon receipt.

Where refrigeration, freezing or other specific storage is required, customers are responsible for following those instructions after delivery.

Failure to store Goods correctly after delivery may adversely affect their quality, performance or shelf life and may affect the customer's ability to rely upon a claim where the problem has resulted from inappropriate storage after delivery.

Customers should inspect perishable Goods promptly after delivery and notify Henna Boy Ltd as soon as reasonably possible if they believe the Goods are damaged, defective, incorrectly supplied or otherwise do not conform to the contract.

Perishable Goods are not automatically excluded from statutory consumer rights merely because they are perishable.

Where a statutory cancellation exemption applies to a particular product, or where the nature of the product means that a statutory cancellation right does not apply, the applicable exemption will take precedence.

Where perishable Goods are faulty, damaged before delivery, incorrectly supplied or otherwise give rise to a statutory remedy, Henna Boy Ltd will deal with the matter in accordance with applicable law.

Customers should not dispose of Goods that they believe to be faulty or defective before contacting Henna Boy Ltd, unless the Goods present a health or safety risk. We may require reasonable evidence or, where appropriate, return of the Goods for inspection.

Nothing in this section excludes or limits any statutory rights available to Consumers.

21. Wholesale Customers

The provisions of this section apply only to Business Customers purchasing Goods for resale, commercial use or other business purposes.

Henna Boy Ltd reserves the right to determine whether an Order qualifies as a wholesale purchase.

Business Customers are responsible for ensuring that the products they purchase are suitable for their intended purpose and for providing accurate product information, instructions and safety advice to their own customers.

Unless otherwise agreed in writing, shortages, incorrect Goods or damaged deliveries must be reported within forty-eight (48) hours of delivery.

Business Customers are responsible for inspecting Goods immediately upon receipt before using, repackaging or reselling them.

Except where required by law or agreed in writing, Goods supplied for resale are not supplied on a sale-or-return basis.

Henna Boy Ltd accepts no responsibility for claims made by the customers of a Business Customer. The contractual relationship exists solely between Henna Boy Ltd and the Business Customer who placed the original Order.

22. Payment Disputes and Chargebacks

Henna Boy Ltd encourages customers to contact us directly if they experience any problem with their Order so that we may attempt to resolve the matter promptly.

Where a payment dispute or chargeback is initiated after Goods have been dispatched or delivered, Henna Boy Ltd reserves the right to provide evidence to the relevant payment provider demonstrating fulfilment of the Order.

If a replacement Order has been dispatched while a payment dispute remains open, the customer agrees to cooperate in resolving the dispute promptly.

Where a payment has been unlawfully reversed after Goods have been successfully delivered, Henna Boy Ltd reserves the right to recover any outstanding sums together with any reasonable recovery costs permitted by applicable law.

23. Intellectual Property

All intellectual property rights relating to Henna Boy Ltd remain the exclusive property of Henna Boy Ltd unless otherwise stated.

This includes, but is not limited to:

• the Henna Boy name;

• registered and unregistered trade marks;

• logos;

• packaging artwork;

• product descriptions;

• photographs;

• graphics;

• instructional material;

• downloadable content;

• website design;

• text published on our Website.

No part of our intellectual property may be copied, reproduced, distributed, adapted, published or used for commercial purposes without the prior written permission of Henna Boy Ltd.

Unauthorised use of our intellectual property may result in legal action.

24. Limitation of Liability

Nothing contained within these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Subject to the above, Henna Boy Ltd shall not be liable for any indirect, incidental, special or consequential loss arising from:

• misuse of the Goods;

• failure to follow our published instructions;

• failure to carry out appropriate patch or strand testing;

• unsuitable storage after delivery;

• previous chemical treatments;

• products supplied by third parties;

• natural variations in botanical products;

• delays caused by postal operators, couriers or customs authorities.

Customers are responsible for determining whether the Goods are suitable for their own intended use before application.

25. Force Majeure

Henna Boy Ltd shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances include, but are not limited to:

• severe weather;

• flooding;

• fire;

• industrial action;

• transport disruption;

• interruption of utilities;

• pandemic or epidemic;

• government restrictions;

• customs delays;

• cyber incidents;

• failure of suppliers;

• acts of God.

Where such circumstances occur, Henna Boy Ltd shall perform its obligations as soon as reasonably practicable.

26. Privacy

Henna Boy Ltd processes personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information collected during the ordering process is used solely for purposes connected with fulfilling Orders, customer service, legal compliance and the operation of our business.

Further information regarding the collection and use of personal data can be found in our Privacy Policy published on our Website.

27. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms and Conditions or any Order placed with Henna Boy Ltd shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. General Provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Henna Boy Ltd to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Henna Boy Ltd reserves the right to amend these Terms and Conditions from time to time. Any changes shall apply only to Orders placed after the revised Terms have been published on our Website.

These Terms and Conditions, together with our Privacy Policy and Delivery Information, constitute the entire agreement between Henna Boy Ltd and the customer relating to the sale of Goods.

29. Contact Information

Henna Boy Ltd welcomes enquiries regarding Orders, returns or these Terms and Conditions.

Please contact us using the contact details published on our Website.

To help us deal with enquiries as quickly as possible, customers should quote their Order number in all correspondence relating to an Order.

We ask that all communications remain courteous and respectful. Henna Boy Ltd reserves the right to refuse or discontinue correspondence that is abusive, threatening, discriminatory or otherwise unacceptable. This does not affect any statutory rights a customer may have.