Delivery Information
Last Revision 21st June 2026
We offer a range of delivery services through Royal Mail and other delivery providers. The delivery options and applicable charges available for your order are displayed during checkout before you complete your purchase.
This Delivery Information should be read together with our Terms and Conditions. Nothing on this page removes or restricts any statutory rights available to consumers.
UK Delivery
Our UK delivery services may include:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- Royal Mail Special Delivery / Next Day
- Other services where available
The services available for a particular order, together with their applicable prices and any stated delivery times or commitments, will be shown at checkout.
Next-Day Delivery
Next-day delivery orders must be placed before the applicable daily order cut-off time shown on our Website.
Unless otherwise stated, next-day services operate on working days and do not include Sundays or UK bank holidays.
Where a next-day or guaranteed delivery service is selected, the delivery service is subject to the terms and conditions of the relevant postal or courier provider.
We will process and dispatch the order in accordance with the delivery option selected and our stated dispatch arrangements.
A next-day delivery service does not necessarily mean that an order will be processed ahead of orders received earlier. Orders are normally processed in the order in which they are received, subject to the applicable dispatch cut-off times and any information displayed at checkout.
Where an order is not dispatched in time to meet the selected delivery service, we will take reasonable steps to notify the customer and deal with the matter appropriately.
Delivery Times
Delivery times shown on our Website are based on the service selected and information supplied by the relevant delivery provider.
Where a service is described as guaranteed or otherwise provides a specific delivery commitment, that commitment is subject to the terms of the service and applicable consumer law.
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, industrial action, transport disruption, customs procedures and other operational issues.
If your order does not arrive within the expected delivery period, please contact us. We will investigate the delivery and, where appropriate, liaise with the delivery provider.
Customers may also use the tracking information supplied with their Order to monitor delivery progress or contact the delivery provider directly where appropriate.
You are not required to pursue a delivery problem solely with the delivery provider. Henna Boy Ltd remains available to assist with unresolved delivery issues.
Delivery Attempts
If a delivery attempt is unsuccessful because nobody is available to receive the Goods, the delivery provider may make a further attempt or provide instructions for collection or redelivery.
Where delivery cannot be completed because the customer has supplied an incorrect or incomplete delivery address, or because access to the delivery address is not reasonably possible, the customer may be responsible for any additional costs arising from redelivery where permitted by law.
Free UK Delivery
Free UK delivery is available on qualifying orders as stated on the Website.
Unless otherwise stated, free delivery is provided using the delivery service specified for the promotion or offer.
Certain products may be excluded from free delivery where this is clearly stated at the time of purchase.
International Delivery
We offer international delivery services to selected destinations.
Available international services, delivery charges and any estimated delivery times are displayed at checkout where available.
International delivery times are estimates and may be affected by customs processing, flight availability, transport disruption, local postal services and other circumstances outside our reasonable control.
Customers are responsible for ensuring that the products ordered may legally be imported into their destination country.
Any customs duties, import taxes, local charges or handling fees imposed by the destination country are the responsibility of the customer unless otherwise stated at the time of purchase.
Where a delivery is delayed or appears to be missing, customers should contact Henna Boy Ltd so that we can investigate the matter with the relevant delivery provider where appropriate.
Customers may also be asked to contact their local postal service or customs authority where information or action is required from the recipient in the destination country.
Lost Deliveries
If your order appears to have been lost in transit, please contact us.
We will investigate the matter using the available tracking information and, where appropriate, the procedures provided by the relevant delivery provider.
The time required to investigate a missing delivery depends upon the delivery service used and the procedures of the relevant postal or courier provider.
We will determine the appropriate remedy in accordance with the circumstances and any applicable statutory consumer rights.
We may need reasonable information from the customer to assist with an investigation, including confirmation of the delivery address and whether the parcel has been received by another household member or neighbour.
Damaged Deliveries
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where practical, retain the packaging and take photographs of the parcel and its contents. This can help us investigate the matter with the delivery provider.
Where Goods are damaged before delivery, defective or otherwise fail to conform to the contract, we will deal with the matter in accordance with the customer's statutory rights.
Incorrect Delivery Address
Customers are responsible for checking their delivery address carefully before completing an Order.
If you realise that an address is incorrect, contact us immediately.
If the Order has not yet been dispatched, we will make reasonable efforts to amend the delivery details where possible, although this cannot be guaranteed.
Once an Order has been dispatched, we may be unable to change the delivery address.
Where an incorrect or incomplete address supplied by the customer results in the Goods being returned to us, additional delivery costs may apply if the customer requests that the Goods are sent again.
Where Goods are lost or cannot be recovered because an incorrect address was supplied by the customer, the customer's statutory rights will be considered in accordance with the circumstances.
Returns
If you wish to return an Order, please contact us before sending the Goods back so that we can provide the appropriate return instructions.
For an ordinary change-of-mind cancellation, the customer is responsible for the direct cost of returning the Goods where we have informed the customer of this obligation before the contract was entered into.
Where Goods are faulty, incorrectly supplied, damaged before delivery or another statutory remedy applies, return costs will be dealt with in accordance with the customer's statutory rights.
Goods returned under a change-of-mind cancellation should normally be unused, unopened and in a condition suitable for resale, subject to the customer's statutory right to handle Goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
Some products may be excluded from the statutory cancellation right where a lawful exemption applies, including certain sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed and certain products that are made to the customer's specifications or clearly personalised.
Please refer to our Terms and Conditions for full details of cancellation and return rights.
Perishable Products
Fresh henna paste, pre-filled henna cones, jagua gel and other products with a limited shelf life require appropriate storage immediately after delivery.
Where refrigeration, freezing or another specific storage method is required, customers should follow the storage instructions supplied with the product.
Customers should inspect perishable products promptly after delivery and contact us immediately if they believe that the product has arrived damaged, defective or otherwise does not conform to the contract.
Customers should not dispose of a product that they believe is defective before contacting us, unless the product presents a health or safety risk.
Delivery Problems
If you experience a problem with your delivery, please contact us at:
Email: sales@henna-boy.co.uk
Please quote your Order number where possible so that we can investigate the matter promptly.
We will work with the relevant delivery provider where appropriate to resolve delivery problems.
Nothing in this Delivery Information limits or excludes any statutory consumer rights or remedies available under applicable UK law.